Internal Factor Analysis Su">
Can you write an external executive summary for Verizon communications. It includes the steep and the porters....

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"Can you write an external executive summary for Verizon communications. It includes the steep and the porters. Untitled Question
Internal Factor Analysis Summary (IFAS Table)
Identifiers Internal Factors
The Verizon Innovation Program is designed to help our ecosystem of
Weight Rating
Weighted Score
Comments
collaborating companies take wireless technology out of the phone and
S1
S2
S3
S4
S5
S6
S7
Strengths
Global Ecosystem
Employee Training Programs
Real-time applications
Reliable and largest network
Joint Ventures
100% fiber-optic network
Financial Position
S8
S9
S10
Unforgettable slogan
Updated Technology
Corporate governance
0.05
0.10
0.10
4
4
3
0.20
0.40
0.30
integrate it into things unlike phonesdelivering solutions in transportation
healthcare, green energy, education, quality training to their employees.
It's important that Verizon provides wearable computing, and much more.
Employees directly interact with customers, thus impacting revenues.
Verizon is the leader in real-time applications. largest in the United States
The Verizon Wireless 4G LTE network is the enjoy matching download and
With FiOS Internet SpeedMatchSM, customers
delivering service at speeds up to50/50 Mbps. Giving them the power to
upload speeds averaging around 10 times faster than 3G.
Verizon has bought out Vodafone's stake in their joint venture. It now has full
stream movies, play games or upload their favorite pictures, videos and stay
ownership of video chat. Verizon is the only one that's 100% fiber-optic.
connect over the U.S. wireless industry leader in network performance
profitability and cash flow. it is not possible for all to acheive financial
In such a competitive market
growth, however, Verizon has had an increase in revuenue of 4.7 billion
The concept 2012 to 2013
dollars from is said to be inspired by the company's core belief that Verizon
technology helps make people stronger and gives them the power to change
the world.
Mr. McAdams is the current CEO and chairman of the Board. All other
Verizon use resources are independent outsider directors. There
members of the Board to stay afloat with its updated technology is also a lead
director.
W1
W2
W3
W4
Weakness
Subscription-based services (Rhapsody)
Calendar of human resource events
Cost of service plans
Video & High bandwidth services
0.03
0.01
0.04
0.01
2
1
2
1
0.06
0.01
0.08
0.01
Many wireless providers offer the smae service for the same price.
Poor methods for recruitment of human labor.
Verizon offers various plans that are highly expensive
Verizon delivers similar servcies as its competitors.
Total
1.00
0.15
0.10
0.03
0.15
0.05
0.10
0.08
4
5
5
5
5
5
4
0.60
0.50
0.15
0.75
0.25
0.50
0.32
4.13
Strategic Factors Analysis Summary (SFAS)
Strategic Factors
Weight
Rating
Weighted Score
Short
X
S1
S2
Global Ecosystem
Employee Training Programs
0.10
0.05
4
5
0.40
0.25
S4
S6
W1
W3
W4
Reliable and largest network
100% fiber-optic network
0.10
0.05
0.03
0.04
5
5
2
2
0.50
0.25
0.06
0.08
O1
O2
O4
O5
O6
T2
T3
T6
Gen Y's economic prospects will change the workplace.
Growth rate of population is steadily increasing
Invest in automated machines and robots to replace workers.
US GDP is increasing within the next 5 years
Energy Efficiency is increasing in the industry.
Unemployment Levels is moderate.
Interest Rates highly competitive, with many alternative
The industry isare high.
providers, giving customers a wide choice of suppliers.
0.01
0.1
0.05
0.05
0.08
0.08
0.08
0.08
0.10
1.00
1
5
5
3
4
5
2
3
5.00
0.01
0.75
0.50
0.30
0.32
0.50
0.20
0.24
0.50
4.86
Subscription-based services (Rhapsody)
Cost of service plans
Video & High bandwidth services
Duration
Intermediate
Long
X
X
X
X
X
X
X
X
X
X
X
X
X
x
The Verizon Innovation Program is designed to help our ecosystem
of collaborating companies Comments technology out of the
take wireless
phone and integrate it into things unlike phonesdelivering
solutions in transportation, provides quality training to their
healthcare, green energy, education
It's important that Verizon
wearable computing, and much more.customers enjoy matching
With FiOS Employees directly interact with customers, thus
employees. Internet SpeedMatchSM
download and upload speeds averaging around 50/50 Mbps.
impacting revenues. 4G LTE network is the largest in the United
The Verizon Wireless to stream movies, play games or upload
Giving them the power
States, delivering service at speeds up to 10 times faster than 3G.
their favorite pictures, videos and stay connect over video chat.
Verizon is the only one that's 100% fiber-optic.
Many wireless providers offer the smae service for the same price.
Verizon offers various plans that are highly expensive
Verizon delivers similar servciestechnology, which means
Younger excutives use more as its competitors.
opportunity growth for industry. number of wireless
As the population increase, the
customers will increase, providing more industry opportunity.
Decrease cost of labor and human errors.
Establishing resources to accomadate the environment will
Increase consumer spending in this industry.
reduce power consumption and create energy saving
techniques. The are partnered with energy star.
Customers will spend on only the necessities
The future position of Interest rates is unpredictable and may
be good or have many different
Consumersbad for the Industry options for wireless
services.
Strengths (S)
S1
S2
S3
S4
S5
S6
S7
S8
S9
Global Ecosystem
Employee Training Programs
Real-time applications
Reliable and largest network
Joint Ventures
100% fiber-optic network
Financial Position
Unforgettable slogan
Updated Technology
Weakness (W)
W1 Subscription-based services (Rhapsody)
W2 Human resource recruitment events
W3 Cost of service plans
W4 Video & High bandwidth services
S10 Corporate governance
Opportunities (O)
O1 Gen Y's economic prospects will change the workplace.
O2 Growth rate of population is steadily increasing
SO Strategies
Verizon can create a joint venture with Virgin Galactic to improve the network
communication service in commercial space travel using their global ecosystem.
With the economic prospects of Generation Y, Verizon can better their financial position
through the knowledge and innovation of that generation.
O3
O4
O5
O6
O7
Investments in updated technology to increase energy and operation efficiency.
With the population growth rate increasing, verizon's has the opportunity to further
expand as the largest and most reliable network.
Use of network communication services to assist in commercial space travel
Invest in automated machines and robots to replace workers.
Energy Efficiency is increasing in the industry.
The growth rates and revenue over the years shows that the industry is profitable.
Going green is a notation that is increasing in the telecommunication industry.
Threats (T)
T1 The speed of aging is rapidly arising.
T2 Unemployment Levels is moderate.
ST Strategies their financial position to create products and services to cater to the
Verizon can use
rapidlythe industry is highly competitive, Verizon can use its Fiber optic network to
Since growing aging community
differentiate them from their competitors.
T3 Interest Rates are high.
T4 Cell phone usage while driving.
Catchy marketing campaigns to deter the use of cell phone while driving and at school.
With the growth of real time applications, Verizon could create an app that recognizes
T5 Usage of cellphones in school zone.
when you are in motion to reduce the usage of cellphones while driving.
T6 The industry is highly competitive, with many alternative providers, giving customers
a wide choice to change providers - competitors in this industry provide the same
T7 Low cost of suppliers.
services.
WO Strategies
Verizon can take advantage of the industry profitability by adding an additional feature to
The use of robots and automated machines can overcome the poor recruitment
their subscription-based, video & high bandwidth services as well as decrease their price
activities.
by 1% for these services to give themselves a competitive advantage in this area.
WT Strategies
Verizon can improve Verizon is already the fastest and most the unemployment levels.
service due to pSincetheir recruitment methods to help reduce reliable network, they can
reduce their service plan costs to avoid customers from switching from their rice.
Inventory of Resources, Capabilities, and Competencies with VIRO Analysis
*** Highlighted Items are strengths (green) and weakness (red) on IFAS.
Activity 1:Marketing and Sales
Resources
Volunteer Hours for employees awarded for 50 hours or more
Highly qualified staff with experts such as engineers, scientists, lawyers, and builders.
Technology is updated on a consistent basis
Value
Rareness Inimitable Organization
VRIO sum
Comments
8
8
8
6
5
5
6
4
5
8
7
7
28
24
25
The resource rating is high it motivates the employees.
The resource rating is medium
The efficiency of technology is important so this rating is high
7
8
4
8
6
5
7
6
6
4
7
5
8
7
7
6
27
24
25
25
The capability rating is high.
The capability rating is medium reliability for the customers.
This impacts their competitive advantage.
Good customer service skills medium rating.
8
8
7
6
6
4
5
5
4
7
8
6
26
27
21
8
7
7
10
32
The competency rate is medium.
This is one of the company strength the rating is high.
This rating is low
The rating is high this gives the company a competitive advantage.
10
6
4
9
29
9
2
2
5
18
Total number of Verizon Wireless retail customers 90.7 million (Statistic Brain
2012).
10
5
4
9
28
Total number of Verizon Wireless wholesale and other customers 17 million (Statistic
Brain, 2012).
10
7
6
8
31
9
8
6
8
31
Capabilities
Promoting the mobile app through advertising.
4G Lte Network and its reliability
Customer plans are expensive
Strong Customer support team
Competencies
Build the best 4g network in the country
Reliability
Working with strategic partners
Innovation is a core competency
Activity 2: Service
Resources
Verizon Wireless has 107.7 million customers (Statistic Brain, 2012).
Verizon has 195,400 employees (Statistic Brain, 2012).
Average number of calls connected per day 1 Billion (Statistic Brain, 2012).
Total number of text messages sent annually by Verizon Wireless customers 780
billion (Statistic Brain, 2012).
The customers matter.
Employees help accomplish the goal, but the training for new staff is
also easily accomplished.
The customers matter.
The customers matter.
The more calls are made, the more service Verizon provides.
The more texts are made, the more service Verizon provides.
9
5
4
7
25
Verizon Wireless' slogan is ""That's Powerful"", a slogan that is also used in other
Verizon assets (Wikipedia, 2014).
10
9
9
9
37
Capabilities
Get It Now (sometimes called GIN in user forums) is Verizon Wireless
implementation of Qualcomm's BREW technology, allowing a user to download and
use applications on a Verizon Wireless Get-It-Now-enabled phone (Wikipedia, 2014).
10
10
7
8
35
Within Get It Now, Verizon has implemented an A-GPS navigation application, VZ
Navigator, that works for the most part like a standalone A-GPS unit (Wikipedia
2014).
8
4
2
8
22
Also within Get It Now/Media Center is V CAST, Verizon Wireless' high-speed
audio, video on demand, and entertainment delivery system (Wikipedia, 2014).
9
6
2
8
25
A subscription-based service which allows access for $9.99 per month for unlimited
song downloads to a person's computer using the VCast with Rhapsody software
(Wikipedia, 2014).
7
5
2
8
22
Backup Assistant is a white-label product that backs up the mobile address books of
Verizon Wireless subscribers (Wikipedia, 2014).
9
4
2
8
23
Competences
Verizon Wireless operates the nation's most reliable and largest wireless voice and
data network, serving 87.7 million customers (Verizon, 2009).
10
9
10
10
39
Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and
Vodafone (NYSE and LSE: VOD) (Verizon, 2009).
9
9
10
10
38
Verizon Wireless' ongoing commitment to building the best networks in the country is
essential as the company rolls out its 4G LTE network (Verizon, 2009).
10
9
10
10
39
Activity 3: Firm Infrastructure
Resources
Highly exerienced and visionary leadership
A large number of suppliers that include big names like Samsung, LG, Blackberry
Motorola, Nokia and Palm
9
7
7
8
31
9
7
7
8
31
9
8
7
10
34
9
8
8
10
35
9
4
3
7
23
8
4
4
8
24
8
3
3
7
21
9
8
9
9
35
9
8
8
10
35
9
9
8
9
35
9
8
9
10
36
3
1
10
8
22
This calenders and its events are more valuable to job and local seekers
than customers. Many firms have similar resources so it is not rare and
very imitable. Verizon uses its website and local advertising to exploit
these resources
10
3
9
10
32
Employees are the greatest asset to human resource management.
Many employees can create value by providing the companies services
and meeting customer demand. Many major competitors have
hundreds of thousands of employees. Therefore, this resource not rare
and imitable.
With 150 locations across North America, Latin America, Europe/Middle East/Africa
and Asia Pacific, you'll find opportunities to work with people who share your affinity
for technology (We Are Global).
10
5
10
10
35
We believe that the global operations of Verizon is a tangible asset. In
regards to human resource management, this resource is highly
valuable because it does not limit access to customers. Many
telecommunication firms have a global presence so this resource is not
rare and very imitable.
Capabilities
Verizon offers targeted training to veterans and transitioning soldiers with our Cell
Tech Training Program so they can hit the ground running in a successful career with
us (We Salute You).
10
7
5
10
32
Verizon Wireless uses a Customer Service New Hire Training (NHT) Scorecard to
monitor new hire performance at 30, 60, 90, and 120 days post-training. New hires are
scored on Entire Rep Performance, Quality, First Call Resolution, and Average
Handle Time' (Freifeld, 2012).
8
5
5
8
26
In 2012, Verizon has ""990 courses offered as instructor-led classroom sessions, 337
courses offered as instructor-led virtual classroom sessions, and 11,400 courses
offered as online-self-paced modules"" (Freifeld, 2012).
8
7
5
10
30
6
3
5
10
24
Continuously impressive financial growth
This is a capability unique to Verizon.
Other providers offer the same capability.
Video and other high-bandwidth services
Customer relationship maangement system that reduces negative interactions and
provide customers only with positive experiences
Startegic global differentiation
Activity 4: Human Resource Management
Resources
Verizon has a calendar of human resource related events including of open house
college recruitment, career fair,and interview sessions (Calendar).
VZLearn is used to deliver online training/assessments, schedule classroom/distance
learning sessions
Competences: publish course catalogs, track participation/learning history, and
provide completion reports (Freifeld, 2012).
Maternity leave, flexible work arrangements, adoption assistance and day care
Verizon is untouchable in the areas of competences.
Verizon is untouchable in the areas of competences.
Verizon is untouchable in the areas of competences.
Imitable but difficult to imitate
A very important resource
Not easily achievable for all
Imitable so score is low
Score low due to presence of competitors delivering similar services
Score low due to presence of competitors delivering similar services
Efficiently managed supply chain provides a disinct competitive
advantage also difficult to imitate
A very important source of competitive advantage
Provides the special benefit of customer loyalty
Generates a distinct advantage in the global market
In 2013, Verion communication has 176,800 employees (Forbes).
At our Call Centers, Retail Stores, Corporate offices and Innovation Centers, there are
many ways to find your fit and grow your career"" (We Are Global).
Other providers offer the same capability.
A source of competitive advanage
Competencies
Supply chain management
Quickest to adopt latest technology, always a step ahead of competitors
Other providers offer the same capability.
Other providers offer the same capability.
A diverse pool of highly skilled employees
Capabilities
High efficiency for data services with 4G LTE
High-quality platform for delivering broadband services, streaming
This is a very valuable asset to Verizon. It is what they are known for.
Verizon is organized to provide specialty to veterans and military
recruits. Verizon could be at an advantage. However, many other
major competitors target training to military personnel. This would not
be hard for other competitors to imitate.
This evaluation system is not rare or difficult to imitate. It brings value
to customers by ensuring employee are qualified.
This capability allows employees to customize their training. As a
result, employees will be more receptive to training and thus be a value
to customers.
Verizon's many business units allows it to exploit its resources.
Staffing of these units offers convenience of shopping, customer
service, and information needs related to Verizon.
This capability allows employees to customize their training. As a
result, employees will be more receptive to training and thus be a value
to customers.
This award shows that the corporation as a whole values the mothers
10
3
6
8
27
discounts are just a few examples of the benefits that Verizon offers its employees.
And they're only part of the reason why Verizon has again been named one of the
Working Mother 100 Best Companies for the 13th consecutive years (Thirteen Years
Running).
8
10
7
8
33
Training Magazine, 'Best in Employee Training' is awarded to Verizon as No. 1 in
2012 and 2013, and has made the publications list for 12 years, making it the only
communications company to be in the Hall of Fame. The Training annually rates how
well companies evolve employee development to support business goals(Award and
Recognitions).
10
8
7
10
35
Verizon Wireless training programs strives to achieve four specific goals. They are to
1) motivate employees to learn through incentives, 2) establish training goals that
align with company business objectives, 3) provide a strong combination of training
methods, and 4) ultimately help the company deliver better service to our growing
customer base (Haller).
10
5
4
10
29
Verizon organizes its resources to achieve these goals. As a result, well
trained employees will prove better services to customers. Many
companies have similar goals for their employee needs. However, it is
hard to imitate the specific employee goals Verizon is organized to
achieve.
10
7
5
10
32
Verizon invest in the recruitment of veterans and military personnel to
have an advantage in its work force. It would not be hard to imitate but
many other competitors do not focus on recruiting military personnel
to their labor force.
10
5
4
10
29
10
2
2
10
24
10
5
4
9
28
10
7
6
8
31
Verizon ranked No.2 on the EDGE Best for Vets 2014: Employers List for excellence
in military recruiting and hiring practices (Award and Recognitions).
Activity 5: Technology
Resources
Verizons super-fast 4G LTE network is the most reliable and in more places than any
other 4G the 100% fiber-optic network that powers FiOS, you LTE. level of speed and
Through LTE network. Only Verizons 4G network is 100% get a
Covers over cable of Americans (Verizon, 2014).Verizons super-fast 4G LTE
capacity that 97% can't always compete with (Verizon, 2014).
network is the most reliable and in more places than any other 4G LTE network.
Verizon's global Internet network is one of the most expansive in the world (Verizon
Only Verizons 4G network is 100% LTE.
2014).
Covers over 97% of Americans (Verizon, 2014).
Verizon Digital Media Services is helping businesses manage and distribute their
branded content to audiences globally (Verizon, 2014).
Capabilities
The Verizon Wireless 4G LTE network is the largest in the United States, delivering
service at speeds up to 10 times faster than 3G (Verizon Wireless, 2014).
and caretakers of their labor force. it is rare and not very imitable that
major competitors would make similar investments in to the needs of
this group of the labor force.
Verizon is leading its industry in employee training. As a result
Verizon business goal will be positively impacted by happy customers.
10
9
7
8
34
Verizon's latency, consistent throughput and high reliability are huge advantages for
multimedia communication, media consumption and interactive gaming (Verizon
Wireless, 2014).
10
5
2
8
10
6
2
8
9
10
10
39
9
9
10
10
38
10
10
9
5
10
5
10
9
39
29
Helping the success of businesses.
This is a capability unique to Verizon.
26
10
The largest globally.
25
Verizon Wireless network was built to deliver an unparalleled customer experience
and to be a reliable source of communication during emergencies (Verizon Wireless
2014).
Its the most reliable network.
FiOS is faster than cable.
Competences
Provides a global ecosystem with inherent mobility (Verizon Wireless, 2009).
Creates a platform upon which to build and deploy the products and services of today
and those of tomorrow (Verizon Wireless, 2009).
Reduces cost per bit through improved spectral efficiency (Verizon Wireless, 2009).
Supports real-time applications due to its low latency (Verizon Wireless, 2009).
Other providers offer the same capability but not as well.
Other providers offer the same capability.
Verizon is a leader in this industry.
Verizon has continuing innovation.
Cost effective efficiency.
Responds to the desires of the people.
External Factor Analysis Summary (EFAS Table)
Identifiers
O1
O2
O3
O4
O5
O6
O7
O8
External Factors
Opportunities
Gen Y's economic prospects will change the workplace.
Growth rate of population is steadily increasing
Use of network communication services to assist in commercial space travel
Invest in automated machines and robots to replace workers.
US GDP is increasing within the next 5 years
Energy Efficiency is increasing in the industry.
The growth rates and revenue over the years shows that the industry is profitable.
Going green is a notation that is increasing in the telecommunitcation industry.
T1
T2
T3
T4
T5
T6
T7
Threats
The speed of aging is rapidly arising.
Unemployment Levels is moderate.
Interest Rates are high.
Cell phone usage while driving.
Usage of cellis highly in school zone. many alternative providers, giving customers a wide choice of
The industry phones competitive, with
suppliers.
Low cost to change providers - competitors in this industry provide the same services.
Weight
Rating
Weighted Score
0.15
0.10
0.01
0.10
0.08
0.10
0.08
0.03
5
5
1
3
4
5
3
3
0.75
0.50
0.01
0.30
0.32
0.50
0.24
0.09
Comments
Younger excutivesincrease, the number of wireless
As the population use more technology, which
means opportunity growth for industry.
customers will increase, providing more
industry opportunity. Trend is now set back due to
Long term opportunity.
recent events.
Establishing resources to accomadate the
Decrease cost of labor power consumption
environment will reduceand human errors. and
Increase consumer spending in this industry.
create energy saving techniques. The are partnered
with energy star.
Industry growth is steady.
Reducing emission and pollution creates a healthier
environment.
0.03
0.10
0.08
0.01
0.01
0.10
0.02
2
2
3
1
1
5
3
0.06
0.20
0.24
0.01
0.01
0.50
0.06
The older population are not as technology savy as
the younger population and may not require the use
of wireless services as much.
Customersposition of Interest rates is unpredictable
The future will spend on only the necessities
andcustomer doesor bad for school zonesapp that
If a may bephone towers in the Industry is
Having cell good not choose to use the
the company provides, other lives not 100 percent
something that the industry is still are at risk.
about.
Consumers have many different options for wireless
services.
Competition is heavy because the cost to switch
providers is fairly low to the cosumers.
1.00
3.79"

 

Solution ID:350864 | This paper was updated on 26-Nov-2015

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